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Our Policies

ORDERING INFO:

Price Guarantee:  We will meet any online or advertised prices on internet or stores except clearances.

Telephone Orders:  While we strive to give you everything you need to order on line, we understand that sometimes you need just a bit more info. Our customer support team is standing by 10:00am-6:00pm Monday through Friday CST. Just call 281 565 0950. Any calls after 6:00 pm or on the weekends will be answered promptly the next business morning.  

Fax Orders:You can also Fax us your orders @ 281 565 0950 with as much detail you can provide us with your contact information and if we need any clarifications, courteous customer service will contact you.  

Email Orders: You can also Email us your orders @ sales@bacati.com with as much detail you can provide us with your contact information and if our Customer Service has any questions, they will contact you.  

Internet Orders:  You're already here! Just go to check out and follow the instructions. 

International Orders: We currently ship to any of the 50 US States. We will do our best to accommodate orders outside of the US but regret that we cannot process these orders via on line shopping. Please contact us at 281 565 0950 10:00am-6:00pm Monday through Friday CST. Note that shipping costs will be calculated from our US warehouse to the specified destination based on your shipping instructions. 

Back Orders: As hard as we try to keep item in stock, we may occasionally underestimate the popularity of our products.  We trust you'll find our products worth the wait. 

Sales Tax: We collect sales tax 8.25% on all items shipped to Texas addresses. 

Payment Options: We accept Mastercard, Visa, Discover, American Express and Paypal

Ordering Confirmations: You will receive an email confirmation from us after ordering to confirm reception of your order. 

SECURITY/PRIVACY POLICY: 

Secure Shopping:Thanks for shopping at bacati.com. For your security, order on our site are encrypted with SSL technology on both the client and server end. Your information sent via the Internet can be trusted to arrive privately and unaltered to our server only. 

If you're still concerned about ordering electronically, you can place your order by Phone 281 565 0950 during business hours 10:00am-6:00pm Monday through Friday CST.

Your Privacy: If, for any reason, you would like to be removed from our email list, please email us @ sales@bacati.com with subject - Unsubscribe

SHIPPING AND RETURNS: 

Shipping Methods and Costs: If you select standard shipping for your order, in-stock items should be received within 3-5 business days. We also offer Priority overnight that delivers by 12 p.m. the next business day, Standard overnight that delivers by 5 p.m. the next business day, and 2nd day and 3rd day, which both deliver by 5 p.m. Order placed after 3 p.m. EST will be processed the next morning. 

Shipping costs are calculated based on your chosen method of transportation, the weight and size of the product you order and your ship to address. Shipping values will be calculated for you at check out. 

Orders to Hawaii or Alaska are offered Priority overnight or 2nd day shipping only.

Returns or Exchanges:We understand that for whatever reason, sometimes things don't work out. We are happy to replace your item, exchange it for another, or refund your purchase within 14 days of purchase. You must notify bacati before attempting a return- unsolicited returns will not be accepted. Returned merchandise must be in original condition and must be unwashed, unused, original packaging, re-sellable and accompanied by the original invoice. 

All purchases of sale items are final. No returns or exchanges will be honored for sale items or CLEARANCE items

ORDER CANCELLATION AND REFUNDS: If you would like to cancel your orders, once processed, there will be a cancellation charge of 15% of the Invoice amount. Exception: Unless items are out of stock for a period of 4 weeks or more 

CUSTOM ORDERS ARE NON-REFUNDABLE, NON-RETURNABLE AND NON-CANCELLABLE.

RETURN ADDRESS: please enquire customer service for the return address by sending email to sales@bacati.com or by calling 281 565 0950. Please return merchandise through a delivery service that provides tracking information and also requires a signature for verification of receipt. Please ensure that the package is insured and that shipping charges are prepaid. We do not accept returns via COD

SHIPPING CHARGES: Shipping charges are not refundable and if you were offered FREE shipping, there will be a deduction of 15% of the invoiced amount for shipping and handing for shipping the goods to your location

Our Guarantee: At Bacati, we promise our products will be as impressive in person as they appear in the catalog and on line. We'll be happy to return or exchange any item within 14 days of purchase.

SERVICES: 

Customer Care: Customer Care representatives are available to answer your questions and take your orders 10:00am-6:00pm Monday through Friday CST by calling 281 565 0950 or by email atsales@bacati.com. All inquiries received after 6:00 pm or on weekends will be promptly answered the next business morning. 

Email Newsletter: Be the first on the block to hear about our special sales, exclusive offers and new merchandise by joining our email list sales@bacati.com

Express Shipping: Need it there yesterday? We offer express shipping. For shipping methods and costs, please call us @ 281 565 0950 or email us @ sales@bacati.com

CONTACT INFO: 

Email:
sales@bacati.com

Phone: 
281 565 0950

Our Customer Care staff is available 8:00am-6:00pm Monday through Friday CST Any inquiries received after 6:00 pm or on weekends will be answered promptly the next business morning. 

Retailers: Interested in selling our products at your store? Please sign up with us for an account or contact us at 281 565 0950 or via email at sales@bacati.com

Your Feedback: We are incredibly interested in your feedback. We'd really appreciate it if you took the time to let us know about your experience with our company, our web site, our customer support, whatever. We appreciate your thoughts and suggestions and are always looking for ways to make Bacati a better shopping experience. Please email us at sales@bacati.com

MY ACCOUNT: 

How We Use Information: Information that you supply to us while shopping (email address, telephone numbers, addresses, etc.) is used to assist us with shipping orders to you. When necessary, we will use this information to contact you regarding your order. 

Financial information collected on the site (credit card numbers, credit card expiration dates, billing addresses, etc.) is used solely for billing purposes. 

Should you sign up for our email list, you will receive information from us about special sales, exclusive offers and new products. 

Your email address will not be shared with any other companies. 

Unsubscribe:Please email us @ sales@bacati.com with subject - Unsubscribe. 

Tracking an order: Upon shipping your order, we'll email you a shipping confirmation. This email will contain a Fedex tracking number and a link to the Fedex site. Once on the Fedex site, you can easily track your order. 

Order History: Please call our customer service @ 281 565 0950

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